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Facility Managers Find Added Value Through Security

Facility managers seeking practical economic decisions for their buildings are well served to reach out to all of their vendor partners, including their contract security provider, to find creative solutions. A collaborative and holistic approach is fundamental in developing a safe and positive culture. Every facility is unique and the right solutions – the ones that deliver the most value – are cultivated through open communication, an understanding of needs, and a commitment by all involved to see the bigger picture. 
 

People-Oriented Security: Creating the Right Approach

People are the foundation of the security industry. The ability to relate and empathize is—without question—what makes a security officer effective.

This profession demands a high degree of attentiveness as security officers are highly visible figures who serve the people they protect. Whether its opening doors with a smile, providing helpful directions, or responding to a medical emergency, security officers must be people-oriented with an affinity to customer service. 

Securing Customer Service - Is Your Team Doing Enough?

While a security officer’s primary duty is to protect people, property, information and reputation, today’s security officers also provide a unique level of customer service to help create an environment that is safe and engaging. Ensuring that security officers are well-trained in customer service skills is critically important across all industries.